FREQUENTLY ASKED QUESTIONS

Who is this service for?

The “The eXpert BoX” online service is intended for private individuals and business customers who have a The eXpert BoX and want to manage it online or who would like to open a new The eXpert BoX.

DOES THE EXPERT BOX COST ANYTHING?

Receiving letters is free of charge. We also provide you with five gigabytes of free storage. Some features do incur a charge. You will, however, be notified of any transaction that is subject to a charge and asked whether you agree to it.

WHAT IS THE EXPERT BOX OFFICE "PAY INVOICES" FEATURE?

The eXpert BoX Office gives you the ability to edit digital and physical (scanned) invoices on the platform and to send a payment order to a financial institution of your choice with just a few clicks. Thanks to automatic recognition and reading of payment data, you no longer have to enter all the invoice information onto the payment slip manually.

IS THE EXPERT BOX OFFICE SECURE?

The eXpert BoX, your correspondence is protected as securely as possible from unauthorized access. The eXpert BoX stores your data securely on its own servers based in The United States, Switzerland, Serbia, Irland & Australia. Data traffic sent via The eXpert BoX is encrypted in compliance with the latest security standards.

HOW DO I MANAGE MY MAIL

You can use the platform of the “The eXpert BoX Office” online service to select the senders from whom you would like to receive your mail digitally in the future. Activate these senders in the settings under “Sender activation”. As soon as you have activated them, all mail from these particular senders will be delivered to you electronically. The eXpert BoX Office delivers consignments from senders that you have not activated to your letterbox as usual.

THE EXPERT BOX OFFICE STORAGE SPACE IS?

Unlimited!

WHO ARE YOUR CLIENTS?

Today there are already several hundred companies connected to The eXpert BoX Office.

SCANNING YOUR LETTERS AND DOCUMENTS

The eXpert BoX Office offers a scanning service as a paid subscription: The eXpert BoX Office automatically scans your consignments and makes them available to view, edit and archive in The eXpert BoX Office

THE EXPERT BOX OFFICE DATA SECURITY

Data traffic via The eXpert BoX Office is encrypted in line with the latest standards at all times.

WHO IS THIS SERVICE FOR?

The eXpert BoX online service is intended for private individuals and business customers who have a The eXpert BoX and want to manage it online or who would like to open a new The eXpert BoX.

COSTS?

The eXpert BoX online service is free of charge.

The prices for The eXpert BoX and value-added services can be found on The eXpert BoX web page. Benefit from advantageous online costs.

WHAT IS NOT SCANNED?

Advertisements, catalogs, presentation folders (except cover letter), books, everything that is not detached and bulky.

DO YOU SCAN LETTER/MAIL WITH BOTH SIDES CONTENT?

Yes.

WHEN DO I RECEIVE THE SCANNED COPY BY EMAIL?

The same day as the reception.

WHEN DO I RECEIVE MY REDIRECTED FORWARDING LETTERS?

We forward / redirect 4 times per week, then count the usual postal service delays.

WHAT ABOUT MY MAIL RETENTION AND ARCHIVING AFTER A SCANNED COPY OF THE ORIGINAL?

They are held in our office in Belgrade, Serbia. Customer can ask to redirect/forward or to destroy the originals.

I NEED YOU TO FORWARD MY MAIL OR SCANNED IT TO A DIFFERENT ADDRESS OR EMAIL?

Contact our Customer Service

I WANT THE ACCOUNT TO BE IN THE NAME OF 'MR AND MS', IS IT POSSIBLE?

Yes.

I WANT THE ACCOUNT TO BE IN THE NAME OF 'MR AND MS', IS IT POSSIBLE?

Raiffeisen Bank, Belgrade, Serbia
IBAN: RS35265100000022459334
SWIFT: RZBSRSBG

Visa Card
Master Card
Maestro Card
American Express Card
Dina Card
Discover Card
JCB Card
Purchase Order
PayPal
2Checkout
Apple Pay
Skrill
Neteller
7-Eleven
Family Dollar

I JUST ORDERED. HOW LONG DOES IT TAKE FOR MY ACCOUNT TO BE ACTIVATED ?

Immediately

AM I NOTIFIED WHEN A NEW MAIL HAS ARRIVED?

Yes, same day by email.

I DO NOT WANT ANYMORE RECEIVE BACK BY POST THE MAIL ORIGINAL?

You ask our customer service to destroy it.

HOW TO RENEW?

All renewals are automatic.

WHAT IS YOUR CANCELLATION POLICY?

No additional minimum period is imposed.

Be aware of the following!

  • If no instructions from customers after the plan endeds, archived originals are destroyed within 7 calendar days.

  • If new mail incoming after plan ended but no renewal, letters are returned to the sender with an ‘unknown recipient’ mark.